muraijitu Platform Privacy Notice

This page describes what data we collect when you use muraijitu and how we keep that information protected. We collect personal information—such as your email, name, phone number, and payment details—only to verify your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and provide customer support during business hours.

We encrypt all data transmitted between your device and our servers using SSL technology. Sensitive information stored on our systems is encrypted at rest. We do not sell your data to third parties. Your personal information is processed only for account administration, regulatory compliance, fraud prevention, and service delivery. This notice explains our practices in detail.

If you have questions about how we handle your data on muraijitu, contact our support team. Your rights regarding your personal information are set out below, along with information about cookies, data processors, and how to request data deletion or correction.

What Data We Collect on muraijitu

We collect the following information when you open an account on muraijitu:

• Account setup data: Email address, full name, date of birth, nationality, and phone number.
• Payment information: Details of your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction history.
• KYC documents: Government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement) uploaded for verification.
• Account activity: Login timestamps, games played, session duration, tournament participation, and withdrawals.
• Device information: IP address, browser type, operating system, and device identifier.
• Communication records: Any emails or messages exchanged with our support team.

We do not collect your password in plain text. Passwords are hashed using industry-standard algorithms so that even our staff cannot retrieve them. We do not collect payment card details directly; our payment processors handle card information according to their own security standards.

How We Use Your Data on muraijitu

We use the information you provide for the following purposes:

• Account administration: Creating and managing your muraijitu account, resetting passwords, and recovering lost accounts.
• Payment processing: Verifying your identity, processing deposits and withdrawals, and confirming transactions.
• Regulatory compliance: Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Fraud prevention: Detecting and preventing fraudulent transactions, account abuse, and unauthorized access.
• Customer support: Responding to your inquiries and providing technical assistance during business hours.
• Service improvement: Analyzing account activity to identify system issues and improve user experience.

We do not use your data for marketing purposes unless you opt in. We do not sell your data to third parties. We may share data with payment processors, KYC verification providers, and hosting providers as necessary to operate muraijitu, but only under strict data-protection agreements.

Third-Party Data Processors

Our muraijitu platform relies on third-party service providers to process certain data. These include:

• Payment processors: Companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. They receive payment details and transaction information only.
• KYC verification providers: Third-party companies that verify government ID and proof of address documents. They receive ID images and address information only for verification purposes.
• Hosting providers: Cloud service providers that host our servers. They have access to encrypted data and system logs.
• Email service providers: Companies that send account verification emails, password resets, and support responses.

All third-party processors are contractually required to maintain data confidentiality and use your information only as necessary to provide their service to muraijitu. We do not authorize them to use your data for their own purposes.

Where Your Data Is Stored

Our servers on muraijitu may be located outside your jurisdiction. Data may be transferred to and stored in countries other than Indonesia, including the European Union, United States, or Southeast Asia. By using muraijitu, you consent to your data being transferred to and processed in these locations. All data transfers are encrypted and protected by contractual safeguards.

We protect your data with SSL encryption in transit and encrypted storage at rest, regardless of where our servers are located.

How Long We Keep Your Data

We retain account data on muraijitu for as long as your account is active. If you close your account, we retain certain data for legal and regulatory reasons—typically five to seven years—to comply with anti-money laundering and financial record-keeping requirements. Transaction records, login history, and KYC documents are retained for this extended period.

You may request deletion of your personal data at any time by contacting our support team. We will comply with deletion requests unless we are legally required to retain the data. For example, we cannot delete transaction records or KYC documents if they are needed to respond to regulatory inquiries or account disputes.

Your Rights Regarding Your Data on muraijitu

As a muraijitu user, you have the following rights:

• Right to access: You can request a copy of all personal data we hold about you. Contact our support team with your account details.
• Right to correction: You can update your account information (name, email, phone, address) through your muraijitu account settings or by contacting support.
• Right to deletion: You can request deletion of your data, subject to legal retention requirements.
• Right to withdraw consent: You can opt out of non-essential data processing, though this may limit your ability to use muraijitu services.

To exercise any of these rights, contact our English-language support team during standard business hours. We will respond to requests within 30 days. If you are unsatisfied with our response, you may file a complaint with your local data-protection authority.

Cookies and Tracking

We use cookies on muraijitu to store session information, remember your login status, and track page usage. Cookies are small text files stored on your device. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can disable cookies in your browser settings, but doing so may affect muraijitu functionality.

We do not use cookies to track you across other websites. We do not permit third parties (except payment processors and support tools) to place tracking cookies on muraijitu.

Data Security on muraijitu

We protect your data using SSL encryption for data in transit and encrypted storage for data at rest. Our servers are hosted by reputable providers with industry-standard security practices. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our staff are trained in data protection and required to sign confidentiality agreements.

However, no security system is perfect. If we discover a data breach affecting muraijitu accounts, we will notify affected users as soon as possible with details of the incident and steps they should take.

Contacting Us About Privacy

If you have questions about this privacy notice or how we handle your data on muraijitu, contact our support team. You can also reach out with data access requests, correction requests, or complaints. Our team responds during standard business hours. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, we provide support in English and acknowledge regional context.

If you believe we have violated your privacy rights, you may file a complaint with your local data-protection authority. In Indonesia, this is the Office of the Personal Data Protection. You may also contact us directly before escalating to an authority.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our data practices or applicable law. When we make material changes, we will notify you by email or by posting a notice on muraijitu. Your continued use of muraijitu after such notification indicates your acceptance of the updated privacy notice. For significant changes, we may ask for your explicit consent.

This privacy notice was last updated on the date shown at the top of this page. Review our Terms and Conditions for additional information about how we operate muraijitu.

Summary: Your Privacy on muraijitu

We at muraijitu collect personal information necessary to verify your account, process payments, comply with regulations, and provide customer support. All data is encrypted in transit and at rest. We do not sell your data to third parties. Third-party processors (payment companies, KYC providers, hosting services) handle data only as needed to deliver their service to us.

You have the right to access, correct, or delete your data, subject to legal retention requirements. We retain data for as long as your account is active, and certain records for five to seven years for regulatory compliance. If you have concerns about your privacy on muraijitu, contact our support team or your local data-protection authority.

For more information about how we operate muraijitu and your other rights, visit our Terms and Conditions or Legal notice